We aim to dispatch orders within 3-5 working days maximum of receipt of order. In reality 95% of all orders leave us within 24-48 hours. Possible exceptions would include if your order contains pre-order items with forward availability dates, in which case your order will be dispatched when all items are in stock.
If there are any unexpected delays we will contact you via e-mail. Please try not to chase progress of your order for at least 3-5 working days as this takes up valuable staff time better used packing and dispatching your order. If you do contact us please try and do this via e-mail quoting the last 4 digits of your order number.
You will receive a confirmation e-mail when your order is dispatched.
Depending on your chosen / allocated method of delivery, either we will e-mail you from firstname.lastname@example.org with a dispatch confirmation or our carriers ParcelForce (www.parcelforce.com) will e-mail you from email@example.com. To ensure that our e-mail gets through any security / spam settings you have please add these e-mail id's to your address book / allowed list.
UK mainland deliveries are made using Royal Mail ( 2-3 day delivery after dispatch) or Parcel Force 24 (delivered next weekday after dispatch) to help shorten our order to delivery lead times. Royal Mail deliveries are not trackable but you can track Parcelforce deliveries by following the information given in their dispatch e-mail.