Q. Who will deliver my parcel?
A. We use various couriers depending on the item you have ordered, this is usually Royal Mail or ParcelForce and if required you can check this by e-mailing our customer service department. However, this information will be included in your "order dispatched" e-mail.
Q. How long does it take for my order to be dispatched.
A. For items showing current "Now and Available" tags please allow up to 3-5 working days for dispatch of your order. In reality 95% of all orders are dispatched within 48 hours.
Q. How long does delivery take after dispatch dispatch?
A. With Royal Mail please allow 3-4 days after dispatch and with Parcelforce expect delivery the next weekday after dispatch. Orders outside of the UK vary and depend on the shipping method used. As a guide Royal Mail Air Mail takes up to 7 working days within Europe and 14 working days Worldwide. Parcel Force Global services take approx 3 working days within
Europe and 7 working days Worldwide. All Parcelforce deliveries are trackable and your parcel tracking No will be e-mailed to you on dispatch.
Q. .Where is my order?
A. Depending on the item, chosen shipping method and time of year it may take up to 10 working days for your item to be delivered, please e-mail customer services to track the whereabouts of your order.
Q. Can I nominate a date or time for delivery?
A. Unfortunately we cannot specify a delivery time for orders due to the different couriers and services we presently use.
Q. What if I am out when the courier tries to deliver?
A. If you are not in when the goods are delivered, the driver will leave a card through your door. If the goods have been sent via courier eg Parcel Force, you can call them and arrange a re-delivery. For items despatched via Royal Mail, the goods will have been taken to your local post office with instructions how to collect them on the card.
Q. Can I send the goods to a different address?
A. We understand its not always convenient to have goods delivered to your home address, we can deliver to a work address if the details are verified by our Fraud prevention team. This address can be specified when placing your order on the website. Unfortunately we can only deliver to a place of work, or the card holders registered address. Orders placed for delivery to other addresses will not be accepted and for orders for delivery outside the UK we are only able to deliver to the card billing address.
Q. What happens if I dont receive my order on time?
A. We will do all we can to locate it for you - please e-mail our customer services team who will investigate why your order has not been delivered and we will do our best to resolve any problems for you.