Following the November 2008 pre budget changes we are amending our checkout prices to reflect the reduced level of VAT of 15%. Please read on below for more information.

Q. Are you reducing your prices to reflect the changes in VAT?
A. Yes, we will be passing on the changes to our customers on all orders placed from Monday 1st December.

Q. How will I know that I am getting the reduced VAT rate when I shop in store or online?
A. From Monday 1st December 2008, the new VAT rate will be represented in the price you pay at the till or online checkout. So the discount will be shown separately at the bottom of your shop or online receipt (Your online Receipt will say: VAT reduction).

Q. How do you calculate this? ....it doesn’t appear that the discount is equal to 2.5%?
A. Our selling prices are VAT inclusive so they already have the VAT applied. In order to apply the new rate of VAT, we need to take VAT at 17.5% off the previous selling price, then work out 15% on this value and add that back on. This means that the actual discount on the previous VAT inclusive price works out at  2.13%.

Example:

• A product priced at £11.75 (inclusive of VAT). 
• First take off the 17.5% previous rate of VAT (divide £11.75 by 117.5% = £1.75, this means the actual product price exc VAT is £10.00
• Now apply the new VAT rate of 15% to the £10 product price (£10.00 x 15% = £1.50),  resulting in a new price of £11.50
• The total reduction to the retail price is 25p or 2.13%
   

Additional Notes .. .

For overseas (non EU) customers we will continue our current practice of e-mailing you with the tax exempted prices and any additional shipping costs before charging your card. Please note (for all customers) that we do not charge your card until the day of dispatch of your order.

We do not send auto respond order confirmation e-mail, but reply personally. Please read the notes at the top of your online receipt page for details of this and please print out for your records. This confirms the net price you will be charged on the dispatch of your order ... subject to the overseas note above.

We have a 14 day no quibble guarantee Returns Policy should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund,
providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return / exchange. Please see our terms page for full T&C details. This is extended over the Christmas and New Year period so you can buy with peace of mind should something not be right. The VAT applicable at the time of order will be applied to any refund as a result of any return.

Hope this helps ... however if you need any further help or information please send us an e-mail or fill in our online contact form.